If for any reason the customer wishes to return their item, the item must be returned within 30 days after receipt, unused, for a complete refund. Returns will not be accepted after 30 days. The 30 day return allotment begins on the delivery date of the item.
FTR Systems ONLY accepts returns purchased directly through FTR Systems and the CaddyTrek website (www.caddytrek.com), FTR Systems’ eBay store, or CaddyTrek Amazon store.
If the unit was purchased through an authorized dealer, please see the dealer regarding their return policy. FTR Systems DOES NOT accept returns from purchases made through an authorized dealer or third party.
All returns to FTR Systems must be authorized prior to shipment. A Return Merchandise Authorization (RMA) number is provided solely by FTR Systems to authorize the return. Any shipment received by FTR Systems without an RMA will be refused at time of delivery and any costs associated with the refusal will be the responsibility of the customer.
Returns must be shipped in accordance with the following guidelines:
Product must be unused.
Returns must be in its original packaging.
Returns must include any accessories (if applicable) and documentation that came with the original shipment.
Returns must be shipped in the original shipping carton. Use original packing materials to ensure that the contents remain undamaged.
Customer pays for return shipping.
If customer fails to adhere to FTR Systems Return Policy, the returned shipment will be refused at time of delivery and any costs associated with the refusal will be the responsibility of the customer. To receive a RMA number, please contact FTR Systems at (702) 982-6598.
All returns are evaluated at time of FTR Systems receiving the package. Damage incurred during the shipping transit will be the responsibility of the customer including any additional fees. FTR Systems reserves the right to make a final assessment to determine the condition of the returned item(s) and to refuse the return if guidelines listed above are not met.
Canceling an order. You may request a cancellation of your order, provided your order has not already been shipped. Please call during our business hours Monday through Friday, 9 a.m. to 5 p.m., Pacific Time to cancel your order. If your account has already been charged, you will receive a credit back to your account within approximately 1 to 2 business days. Please never request to cancel an order through email as we may not receive it in time.
