For technical problems with your CaddyTrek, contact customer service at 702-982-6598 x2 or email support@caddytrek.com.

The CaddyTrek weighs 39 lbs without the battery. The battery itself weighs 6 lbs.

CaddyTrek caddies have a carry capacity of 40lbs. It is advised that you do not exceed the carry capacity, as it may damage your caddy.

Using your handset, press the “STOP” and “UP” buttons at the same time until the handset beeps. Syncing is signified by two short beeps. NOTE: You must first power on the handset and then the cart.

We recommend recharging your remote battery at the same time as your main battery.

Yes. Charge your new battery for at least 6 to 8 hours before use. The battery charger light will turn green, indicating that the battery is fully charged.

Locate your serial number on your CaddyTrek (to the right of the power button), then click on the link below and follow the prompts to register. https://cs.caddytrek.com/home/index/register

The serial number on your CaddyTrek can be found on a small white/silver label located to the right of the power button. It is 12 numbers long and will start with 011. Refer to https://www.caddytrek.com/wp-content/uploads/2024/06/Finding-Your-Serial-Number.pdf

To find out if your CaddyTrek qualifies for a firmware update, please contact our support department at 702-982-6598 x2 or email support@caddytrek.com.

The CaddyTrek can be used for up to 36 holes or 8 hours of play time, depending on the golfer and the course being played. We recommend that you charge the battery after every round of golf to to ensure it can be used for maximum play.

CaddyTrek can travel up to 4 mph and typically follows the user within 6 paces of the golfer. CaddyTrek can move faster in Remote Control (RC) Mode by pressing the forward directional button on the handset.

The CaddyTrek can follow you up and down hills within a 25-degree grade. You must walk slowly and consciously. However, we recommend using it in Remote Control (RC) mode for hills. 

Whenever you are in doubt, whether it’s during Follow, Marching or Remote mode,  you can press the STOP button multiple times to revert to Standby Mode. This will lock the motors and stop the unit immediately. Practice this exercise before use.

Press and hold the UP directional button until the cart beeps. Repeat steps to disengage from Free Wheel mode.

Yes, you can use your CaddyTrek in a group of other golfers also using CaddyTrek, but you MUST keep at least 15-20 feet distance between you and the other golfer (cart). If you do not, you will more than likely experience interference issues.

The battery can be charged inside the unit with the provided battery charger (included with purchase).  For users on the go, the battery can be removed from the unit and charged at home or in the club house. Battery charger uses a regular 110V household outlet.  It takes about 6 hours for battery to restore to a full charge. 

Charge the battery after every round of golf or when the indicator lights are flashing with two green lights. A full charge takes about 6-8 hours. NEVER leave the battery on the charger for more than 10 hours. When not using, store the battery at a 75% charge level.

The Green LED illuminates to indicate the charger is powered on. The Red LED indicates the battery is charging. The LED will turn Green when the battery is fully charged.

1. Turn on the handset
2. Press and hold the STOP button for 2-3 seconds
3. Read LED light indicators left to right
• 4 green lights = 100% charged
• 3 green lights = 70% charged
• 2 green lights = 40% charged
• 1 green light = 10% charged

You can mute the handset by pressing the DOWN direction button four (4) times, then pressing the STOP button. Repeat steps to disengage.

Ensure you are pressing the power button on the handset firmly for two to three seconds. Ensure the handset battery is fully charged. If it still doesn’t power on, remove and reseat the handset battery as it may be loose.

This normally indicates the battery charge level is low and the battery should be charged. If the beeping continues, contact customer support.

CaddyTrek is powered on when the unit beeps and the LED power button’s LED light is green, and the wheels are locked. Ensure that you have pressed the power button down completely and that the cart’s battery is fully charged.

My CaddyTrek and handset are both on, but I can’t engage any modes.
Begin by powering off CaddyTrek and the handset. Next, remove the battery from the handset and wait five to ten seconds. Reinsert the battery into the handset. Power on the CaddyTrek, and then wait 5-10 seconds before powering on the handset.
Your cart and handset should now sync automatically. If it does not sync automatically, hold down the “Stop” and “UP” buttons at the same time until the handset beeps. Syncing is signified by two short beeps.

If your CaddyTrek is drifting either to the left or to the right, you should recalibrate your cart. First, return to Standby (SB) mode, then press LEFT, RIGHT, LEFT, RIGHT, and then STOP on your handset. The unit will beep twice if successful.

The main battery and motors are enclosed and protected in a weather-resistant housing to prevent exposure to rain. However, it is NOT waterproof, so we do not recommend using it in the rain.

If the cart goes into a lake or water hazard, there could potentially be problems with the internal electronics. Under no circumstances should a Lithium Battery that has been immersed in water be used.

The best storage method is to store them at a low temperature, not below 0°C, at 50-75% capacity. Storage at 15°C (60°F) to 25°C (80°F) is ideal. Since lithium batteries self-discharge, it is recommended that they be recharged and used again until drained to 50-75%, every 6 months.

We recommend servicing your caddy annually, usually when golf season ends. This will ensure optimal performance of your caddy. You can purchase our “Full Service Maintenance” package on our website at https://www.caddytrek.com/shop/services/full-service-maintenance-us/

CaddyTrek caddies are designed to be used in all conditions; however, they are NOT waterproof. A level of caution is required when operating your caddy in wet conditions. Under no circumstances should you clean your caddy using a pressure washer or hose.
When playing in wet conditions, we recommend carrying a hand towel to wipe away any excessive water around the E-box/battery compartment. Keep your caddy on the fairway and paths when possible and avoid boggy terrain and puddles.
Damage to any of the electronics (motors, electronic boards, battery) due to water ingress is not a manufacturing defect and will not be covered under warranty.