Superior Customer Service
I am an avid golfer and play in a group of guys that almost all of us own an electric trolly like a Caddytrek. Long story short I was very unhappy with my unit because of the noise it was making and sent your tech support an email.
Ramos answered the email, provided a number I could call and went above and beyond in helping solve the noise problem! He showed an unbelievable amount of patience as I was telling him how unhappy I was with my machine (because of the noise)! He was reassuring that the firmware update would solve the issue and stayed with me to make sure I was able to download! Heck, he even stayed with me on the phone while I tested the unit in my front yard…
In the day of dwindling emphasis on customer service and taking pride in your work, Ramos renewed my confidence that there are customer focused people out there! It was a pleasure to work with him on the phone and via email!! The world needs more Ramos’
